Customer Testimonials
Did a good job fixing my AC actuator and great customer service from Megan and the team in service.
Megan is AWESOME!! Called me and kept me in touch and made sure my vehicle was ready to go m.
A gag was great, keep me informed and was a very seamless process on a busy Saturday.
Unfortunately, the sticker for when oil should be changed was not updated. I have owned my vehicle for 20 months and they never addressed the recall that was present. I mentioned it and it felt like service rep wasn’t really concerned about addressing it.
Oil change. Service advisor very cordial. In and out of serviice department within an hour. Awesome!
I have always received excellent service at Maxwell Ford. The attendants are helpful, informative, and respectful, and do their utmost to make things work for the customer. I was in recently for a repair for leaking oil, and Kyle Lunning went above and beyond to help me make that happen, as well as, the technicians that got it done extremely fast. You are greatly appreciated! Thank you so much!
Jackie and team were extremely helpful through the whole process even when there were some bumps in the road.
My service rep was attentive and got me in and out. She didn't push any service not needed on me and was courteous. Clean drop off area and waiting area is very relaxing.
The service writer was excellent and met all my needs for service. She also advise me of my future service on my other vehicle
Lynn was great!!!! She checked everything, explained what absolutely needed to be fixed. Got me a price and done on time!!!
Excellent service by Jackie and the techs, in quickly diagnosing and fixing the issue with my truck
Great service as soon as i got there Megan Christensen helped me and answered all my questions. Also helped me get in a rental so i wouldn't be there all day. I would totally recommend Maxwell Ford.
The customer service was outstanding. I was in & out in under an hour. Clean waiting room with coffee.
Zach helped me and he delivered what he said! Awesome service from him and the technician!
Oil change was quick and John Evan’s was easy to work with! Everything went smooth
Customer service was amazing!!! Went in originally to have my lincoln worked on and ended up trading it in. Got the car i wanted and ideal deal for it. They really talk and try and understand the. Give you the best deal or work with you. They have e the new split payment option and keep you informed. They also check on you to see how you're liking the vehicle. Amazing place. Would definitely recommend it to anyone searching.
Excellent support by Lynne. I am always happy with the superior customer service at Maxwell Ford
Always a great experience at maxwell ford. Jackie is always taking care of my vehicles in a timely manner. Anyone I send to Maxwell for service, I tell them to see Jackie
Jackie and her technician were presented with a parasitic battery drain on my Lincoln Aviator. They relentlessly pursued a solution to this stubborn and extremely frustrating problem. After testing every electrical component in that vehicle with no resolution, they did not give up. They finally determined that a rear door latch was failing, signaling an alarm that kept draining the battery each night. They were determined to find a solution for me and kept me in the loop over the eleven days it took to solve this problem. I will go nowhere else for service on my Lincoln as I ... Read More DealerRater - May 16, 2025
Megan was super sweet and very helpful 10/10 service would recommended going back to her
they were friendly they were willing to listen to our concerns answered all the questions and willing to work with our budget
Was a great purchase experience from start to finish. So happy with my new Maverick!
Megan is a great advisor to work with and very professional! She is very attentive and listens to the customers needs.
Love the service! Fast and attentive, made us feel right at home! I will certainly drive the extra mile for this service.
Fixed software issue in timely manner, estimated verbally provided didn’t mention shop fees or taxes.
Johnathan was extremely helpful and kind as soon as I drove in. He knows customer service and was communicative the entire time.
The service writer was very helpful with all my needs. Even went as far as get me old records for the vehicle that I did not have. Thanks V.
Jackie took very good care of me and explained the things they found which helped me come up with a plan. Maxwell service has been taking care of my extended family’s vehicles for many years and is why we purchase our new vehicles from them. The appointment system works great and I was in and out in less than a hour.
Service visits are usually quick, with limited waiting. Having a 15 word requirement is ridiculous!
Service team is great. Always an easy and fast, affordable experience getting my oil changed.
Great staff with a great selection….I had a wonderful experience and walked away with more than I was expecting for less than I anticipated.
Exceptional service. I do not take my vehicle any where else. Nicola Romano was courteous and followed thru on speedy service.
Appreciate the dealership has enough technicians they can complete a basic service such as an oil change quickly
Employees were very helpful. Service was very quick I was told it would be an hour it only took about 20 minutes.
Good dealership with great customer service as well. Got my vehicle here as well and been back here ever since.
Service has always been good here, Megan is an excellent service advisor - responsive and timely with updates.
Excelente servicio al cliente yo lo recomiendo mucho porque es un buen servicio para los clientes
Good. Excelente buen servicio calidad buen precio amigable excelente servicio calidad excelente precio buen servicio excelente calidad buen trato y
Absolutely phenomenal service from the friendliness of the service advisor (Megan) to the quick turnaround time. I couldn't have asked for anything better. Thanks
Nico and Ashley in the service department were really helpful and showed passion in their roles by helping me with a tough situation on my vehicle.
Very professional and knowledgeable and trustworthy. Checked all and 2 safety recalls. Service Advisor Andrew Somerville was great.
Customer service representative was courteous and the service was provided in a timely manner. Thank you!
Opens early, always polite, very knowledgeable, keeps you updated, no surprise charges, location right off I-35
Knowledgeable and thorough Service Rep. Brought car in for assessment and diagnosis and found a bad transmission.
Solid experience working with Jonathan. He presented the service options for my car at 30k miles and explained all options without being pushy at all about going with more expensive ones. Got done and out within an hour. Overall very smooth and friendly experience.
Easy to make online or call in service appts. They pick up their phones. Jackie Wiora is our Go To person for all service on our F150 and F250.
The service was very good. Raphael answered all of our questions and was very helpful.
Great service and Eric was a very knowledgeable salesman. Charlie located the exact car we were looking for very quickly and the transaction
Cindy Beltran was professional, caring. Solved my problem by going back in my service.history .
Great experience w first oil change. And tire rotation. First time and was good experience
Excellent service department. Extremely friendly people. Quick oil changes with valet service available. Took care of previous warranty claims with no hassles.
Reliable, straightforward service advice and execution from Jackie. Excellent communications and explanation, great mechanical work
Good communication ,information and service..I recommend this dealership …thanks for everything I will be back soon
Nice friendly service rep who alerted me that I had enough points to qualify for a free oil change.
Loved the pickup and return auto . I was informed promtly of everything happening. Very friendly personnel,very happy with service
Kyle did a great job at keeping me updated on what was needed on my vehicle. He is very knowledgeable and easy to work with.
Matt was great. Dealership was great. Fantastic experience. Very happy customers. Thank you Maxwell Ford.
Always attentive and willing to fit me in when I need service. My go to when I am in Austin for work.
Very professional and knowledgeable about the car and all the features. Super quick process as well.
It’s a very friendly place to buy a truck and very informed employees about there products
I recently had a service performed and I am extremely pleased with the results. The technician was very professional and efficient throughout the entire process. The quality of the work exceeded my expectations, and I am very happy with the outcome. I would highly recommend this service to anyone in need. Thank you for the excellent work!
Very friendly and does a very good job telling you what there going to do and nd easy to check out of service
Clean, prompt, respectful, and presentable are a few choice words I would say. Unlike other competitors.
I have never met repair staff in any other dealership with the demeanor and patience of these folks. Always on time, helpful and personable.
Buzz (Andrew) was great, great communication and helped me where he could. My only complaint is the price, the repairs were way too expensive and they took awhile. Buzz was transparent the whole time and kept me in the loop. If I could reward him someway I think that would be in order.
Took care of everything I needed. Worked with my schedule and even left the vehicle out in the sales area so I could come by later that night. Cindy let me know each step of the way how my vehicle was.
Very please to have ford by my side to take care of my vehicle I’m very content to always have them explain my needs
Fixed my ac issue and air bag issue. Just wish it was nit so expensive and slow. Otherwise good service!
Great spot to get some service and such done. Needed Rear brakes and a oil change done at the beginning of the month and John Munoz did both in a timely manner and such
Great service. Very friendly staff. Work was done quickly and had me on my way in no time. Would recommend to anyone.
Cindy my service advisor was great. I was disappointed with the Ford process of only being able to order 5 replacement parts at at a time for my recall on my front window shield panels that flew off. The recall was 2 years ago and I just now got it fixed. Cindy did everything she could and I appreciate her. It's just a stupid policy that they can't supply all the dealerships with the parts they need for recalls.
I had a quick service for oil change and tire rotation. also did brake fluid change. Quick clean and easy
Buying experience was really good. The entire team was very professional, took the time to make sure you were in the right vehicle for your needs and did all this with no pressure to buy.
Found a used vehicle at Maxwell and was able to work a deal out that was fair before having to go in store. Picked up the car the following day with no stress. Paperwork was less than 30 min. Staff was also friendly as well. I would buy from them again.
Muy buen servicio y muy amable por parte de Cindy que ase muy buen trabajo
David from Maxwell is the best professional patient and costumer service If y’all need new car ask for David
It was easy to make an appointment and I was able to get in within 20 minutes of making an appointment online
I was highly satisfied with my oil change work performed on my vehicle recently. The work was done in less than an hour.
Service department is great. Not always super fast, but thorough. Communication is good. John is by far the best.
John Evans is the absolute best, super kind and professional. Give that man a raise asap!
Everything was as I would hope for when getting my vehicle serviced. Efficient check in, good communication, and fast turnaround. Overall a good experience!
Great service! The dealership was clean and well laid out. Great experience across the board.
User friendly, reputable, good waiting room.But I don’t like your review process. A word count for heavens sakes!
Johnathon was so helpful and kind. He answered all my questions and provided great service.
Excellent service Nice staff friendly atmosphere They let you know what services are needed Prices are affordable
Check in process is easy. A little hard to get status of repairs but overall, good.
Great service department very accommodating in getting important work done I need began emergency trip. Reasonable pricing for services. Andrew S. Is my favorite service rep. Always willing to help with $$ estimates and good time estimates to complete work. Thanks Andrew!!!
I like the level of service Maxwell provides. I called for service and had an appointment the next day as requested. Service was completed same day, communication was clear and concise. Thank to the service advisor and the tech working on my F250
Great service ! I went for oil change and they didn't push me to buy extra service which I didn't need at the time. Very honest staff 👏
friendly staff and nice waiting area. professional technician and keep the schedule pretty on time.
I came in for a simple repair and I Got in and out very quickly. everyone was very friendly and the service desk was efficient and on point.
The service department at this dealership is outstanding. Very courteous and pleasant personnel annd excellent service; good communication with customers and very comfortable waiting room. My customer service person was Dillon Cole and he was top-notch. The service was also completed very timely. The only less complimentary thing I would say about the dealership itself, is that when I originally called, the person who answered the phone was seemingly totally disinterested in talking to me and answering any questions. You would have thought she didn’t care to have a job at all. It was quite offputting, but I really ... Read More DealerRater - Apr 19, 2025
Excellent customer service and very knowledgeable and courteous service writer (Jonathan Munoz). Thanks for everything.
They were respectful, quick and did a very thorough job of fixing my transmission issue.
The service department is magical and the service specials are very helpful. I have been having my car serviced for 14 years and I trust them.
Excelente atención hacia el cliente,acogedor lobbi como salón de espera,calidad y rapidez según la atención del vehiculo,todo un trabajo muy profesional del colectivo en especial la señorita Cindy excelente atención
My CMax was purchased 3/15 at South Point cash sale! They claimed to have serviced it before purchase! Numerous visit made to them regarding car performance!! No results. Nico came highly recommended by Sid Newcomb! Nico far exceeded the service I was getting South Point. At 73 I had many concerns about this vehicle! Like me Nico’s service is exactly what I do when people ask of me 100+++%. Sid and I left very satisfied thanks to Nico!
Andrew Sommerville took fabulous care of me -- he always does! My husband and I never worry when Andrew takes care of our vehicles.
Jonathan M was my service provider and he did a great job checking me in , getting the service done and me out the door! Very well done.
We've been taking our cars to Maxwell Ford for the past twenty years and have had great service.
