Customer Testimonials
They were able to take care of what my truck need. Their customer representative was excellent.
Had a great experience with my sales rep Dylan buying my 1) year old daughter a car. He was super helpful and honest during the process.
Jonathan was the best! Explained all detail needed and will highly recommend him to all my friends.
Picked up truck, performed service quickly and then returned truck. Updated me through the whole process.
This is this most honest and reliable dealership in Austin. Thanks to Zach I was presented with amazing customer service and my problem was diagnosed. Thanks again.
I was satisgied with help of Nicola Romano. He was realky helpful and explained me everything.
Myra, my sales representative did an excellent job. Although, I paid more than what I wanted to pay, but I’m very happy with the truck.
Quick scheduling. Prompt and honest repairs. Zack is the best service manager I have worked with.
My oil change/tire rotation only took 30 mins. I was very satisfied with the service. The waiting room also had coffee and tables to work. I really like this location.
Friendly staff willing to help and find the best solutions for you and your vehicle.
Very nice and friendly staff. The visit was fast and got everything done to my truck
Meagan was awesome. Prompt and attentive service. Excellent communication and follow up. She did what she said she was going to do.
Jackie Wiora is knowledgeable, attentive and personable. It is nice to deal with someone you can trust. Keep up the good work.
Amazing staff & amazing service. I am a lifelong customer. I’ve gotten 4 vehicles from there and plan to keep it as my go to dealership.
Great service experience. Service rep was very knowledgeable and graciously answered every question with a smile. He seemed more like a friend you trust.
Kyle is a great guy, very attentive and patient with the will to help. Thank you
My service advisor, Johnathan, was on top of things from the start. His great potential is shown by his courtesy and professionalism. He makes car problems easy to work with.
always fast and friendly, never have to wait even without an appointment. Love this location
Very quick service and addressed vehicle needs. No high pressure tactics for add on services.
Dealership service experience was excellent. The wating area was clean, comfortable, and accommodating. Service representative Lynne Thurmoond was excellent.
I am a 20 year customer and always receive excellent service for my Ford Explorer…Jackie Wiora is knowledgeable and courteous and always delivers On Time for all 3 of our Ford vehicles…much appreciated.🌷🌷🌷I highly recommend Jackie Wiora and Maxwell Ford in south IH 35 for Sales and excellent service….even though we live outside Austin in the Texas hill country..it is worth driving into Austin to get reliable knowledgeable service guys…you will be pleasantly surprised 🌠🌠đźŚ
My service advisor Milo Padilla provided great service. He listened patiently, he's knowledgeable, and he thoroughly explained the process, diagnosis, and repairs. He anticipated my concerns and was ready with additional information before he contacted me. He made sure that work still under warranty got properly charged.
I am a recurring client for many years. I can always count on this dealership.
The service agent gives you individual attention and patiently answers all questions, so that you can fully understand what's going on with your vehicle.
Good place, great employees a fast paste workers efficiently and profesional people. Welcome and friendly
Service dept is excellent. Work completed in timely and professional manner. They give coupons and rewards for discounts.
Great facility, friendly and knowledgeable. Staff seemed very thorough and in some cases provide complementary rental car also decent pricing.
They generally have a capable service department, but service rep customer service may occasionally vary. No experience with the sales side.
Lynn Thurmoond was great through and through. From the time we spoke on the phone she was assuring and helpful and the experience continued to be great when we arrived. She made the experience seamless and we would go back to that branch just for service like Lynns. Thank
Great customer service by Service Advisor Jackie. Always professional and has my truck serviced asap.
Clean, tidy, very nice place, the staff is very polite and friendly, especially John Evans in the customer service My car was well treated
Everything was super easy. The price was exactly as advertised. We will be back for any future purchases.
Easy to make an appointment and work was completed while I was at the dealership. Been happy with all maintenance to date!
Zac was AMAZING! He was knowledgeable and easy to talk with. Thank you, zach P.
Ask for Taylor, he is the best sales man in whole Austin. And Infound a good price
Fast friendly service, very detailed, car was ready in no time faster than expected. Thank you Andrew and team!
I had a great experience there, staff was really nice. The process was a little long but to be expected at the end of year. Thank you!
Clean, organized, and super nice staff. Easy experience getting in and out of the building.
The service representative M. Moore was excellent! I will recommend Maxwell to others for car purchases and car service.
Really good customer service, excellent communication skills and very polite staff. 5 out of 5 for all aspects of the visit.
Ashley martinez has helped me calm down. Showed me and proved to take really good care of my car. Answered concerns. Kept me updated even when she was off to follow up. I've never received such amazing care and help and this was the 3 time she helped me cause she helped with another car too. She's a keeper for sure, definitely above and beyond. Talked to me as a person not just as customer but with empathy. Amazing employee
Ashley martinez has helped me calm down. Showed me and proved to take really good care of my car. Answered concerns. Kept me updated even when she was off to follow up. I've never received such amazing care and help and this was the 3 time she helped me cause she helped with another car too. She's a keeper for sure, definitely above and beyond. Talked to me as a person not just as customer but with empathy. Amazing employee
had a flat tire two days before New Years Day and Maxwell was the closest place to tow my Mach-E. Megan was amazing, and the service dept was efficient!
Great service. Advisors are knowledgeable and professional. Brought my F-350 for the scheduled maintenances and got in and out in about an hour and a half.
Maxwell Ford did a great job with their follow up. I trust Maxwell and all their employees. My Service Advisor, Nicola Romano, was kind, understanding, knowledgeable and kept me well informed. Thank you
I have purchased my truck from Maxwell Ford and have been taking my trick for service ever since.
Very pleased with the service I received. My service guy Z was a big help.
It was a courteous and fast visit with effective vehicle inspection. I know what to do next for my car.
John Evans was curious and professional. He ensured that my vehicle was maintenance properly and promptly.
Great service today. Cindy took care of my service needs. Having my vehicle dropped off at my house was a nice touch.
I am honestly shocked at how great of an experience it has been doing business with the people here at Maxwell Ford, unlike any dealership I've ever been to. Thank you.
Service was quick. Cameron was great.Iwill use Maxwell Ford again. Great and efficient service.
Had a great. Experience today getting my truck serviced. I received a coupon in the mail. And that is why I went. Unfortunately, this dealership is a little far from my house since I've moved. But when these great coupons come in, it's worth my drive., they were fast and the waiting area is really nice.
As always, Megan Moore does an excellent job in making you feel welcome! Beautiful service all around. Gracias Megan 1 & Megan 2 for helping me out as well! RP
I had a great experience with Nicola Romano. He was professional and very helpful! I needed a few things repaired on my truck and he helped me get my issue fixed!
Megan was my service advisor today. She was awesome! I never felt pressured, and I honestly felt like she had my best interest in mind. I’ll definitely return for all of my service needs.
Megan Christensen is by far the best and only reason I keep coming back to Maxwell Ford. She is responsive, caring, and honest. Been working with her for a couple years now highly recommend Megan #2
Kameron and team did a great job very professional and friendly team definitely. No problems and highly recommend!
Good experience having my car serviced this morning. Attentive and helpful attendants. Fast and efficient service. Good coffee
Jackie is the best in service! Keeps me up to date and explains the process while setting proper expectations.
Jackie Wiora always lends herself to treat me in a very professional and courteous manner and takes care of my vehicle needs promptly.
Always prompt and courteous. Employees are friendly and helpful. Service techs provide quality work. Never regretted my vehicle purchase.
Had a great experience with Shaff. Always impressed with the professionalism and level of service here.
I was impressed with the facility and the agent who assisted me. My service was accomplished in a timely manner as promised. As requested, I also received a review of future maintenance items.
They were kind, honest, and willing to work with me and my financial needs. I would recommend this place to anyone
John (service rep) was very helpful explaining why the recommrnded follow-up services were needed. He was knowledgesble, courteous, prompt.
I originally had some issues with my new truck and the issue was not resolved very quickly. However, I brought the truck back and working with Kameron in the Service Center restored my faith in Maxwell. The issue wasn’t an easy fix but they worked it until they resolved the issue.
Megan Moore was very accommodating , friendly and professional. I would highly recommend working with her.
Great experience with Maxwell ford! They even arranged a pick up and drop off of my vehicle so I didn’t have to go to the dealership!
RICO! was great helpful, smiled alot, professional, courteous, informative. Thank you had a very positive experience overall.
Service was great. Seemed like a quick oil change done in under an hour. Andrew was a great, provided great customer service.
Kameron was really nice and understood what I needed to have done. The work didn’t take long. I would refer Maxwell Ford for any work that needs to be done.
Huge thank you to Jonathan Munoz at this dealership. Got me in and out with a brand new battery asap. Will be back!
Service is always great! This why I always come back to get my car serviced here
Ben Beasley was a fantastic salesman. He listened to all of our needs and met them all.
Had a fast amazing experience, everyone was very helpful and created a easy going environment for the buying process.
My service advisor Andrew Somerville was excellent. He answered all my questions and was great at explaining everything wrong with my truck. Very personable and professional I will not hesitate taking my truck back to Maxwell Ford for any repairs.
Salesman Matt Smith awesome to work with. He stayed late to help us get a deal wrapped up.
Richard was fantastic! He is very professional and works hard to make his customers satisfied.
Always solid service and easy place to hang while you wait for your car or truck.
Megan C. was great. Completely on top of everything. Very fast and efficient. 5 stars!
Megan showed me a great deal of personal attention and was on top of everything. Top-notch approach that I really appreciate.
Megan was great,!! She took care of both of my trucks today. She was very helpful and had great communication.
I have consistently had great experiences both with sales and service at Maxwell Ford. Staff are kind, fair, knowledgeable and helpful in all departments.
Went in for a brake fluid exchange. They took care of me fast! Great service!
Awesome customer service, super friendly and in/out very quick. Definitely recommend.waiting room is nice and clean
Easy to work with and friendly service agents. My car was in and out in no time!
I love the Service Dept here. I’ve been taking my truck here for a couple years because I’m always in and out relatively fast for oil changes or I can take a shuttle from the Dealership home if it’s in med of a good service. Jackie has been my Service Advisor and she’s been a blessing with my Raptor which has its issues now and again. I was surprised how inexpensive oil changes are here so I’ve just chosen not to DIY them like most owners I know do.
Shaff is an excellent service advisor very tentative and informative. He was detailed oriented while explaining service options available to me.
I brought my vehicle in to Maxwell Ford service. My service advisor was Cindy . She was very professional. She kept me in the loop regarding my vehicle. I came in for for oil change but, since this was my first maintenance being done since I bought the vehicle back in June. I was advised that other things needed to be done to bring maintenance current. After being advised of this . I gave approval. I was very satisfied with the additional service and now my jeep is running much smoother. Thank you Cindy.
Excellent customer service in and out very quickly. Milo was ver knowledgeable and very precise.
Great service advisor. Comfortable waiting lounge. Must match quoted services to prices advertised on the dealership’s Menu of Services brochure to provide transparency, enhance customer satisfaction and to avoid the perception of a bait and switch approach to doing business.
I went to the Ford dealership and Jonathan muñoz was very helpful and polite-he was able to do the work needed on my truck in a short time. That was really good for me...thank you
First time getting maintenance all I can say is very Great customer service very helpful and very fast service .
I’m pleased with the service to my 2015 535D, the diesel mechanic is always detailed and thorough. I’m especially happy with service writer Jerry Ward, he is always attentive and knowledgeable and polite
Service department: Barry was wonderful to work with. He made the process of getting my car serviced easy and enjoyable.
Massive thanks to @bmwmidtown for delivering the smoothest car buying experience! A special shoutout to Kyle and Ali—your dedication to putting the client first made all the difference. 3 week update: I’ve had my 2024 BMW M240i for three weeks now, and I couldn’t be happier with my purchase! Right off the bat, the sleek design and aggressive stance caught my eye, but driving it has been a completely different experience—pure joy! The performance is everything I expected from a BMW. The inline-six turbo engine is incredibly responsive, delivering impressive acceleration and a thrilling driving experience. The ...
(Translated by Google) Excellent service, thanks to David and Kiel for their help, we left happy with our purchase (Original) Excelente servicio , gracias a David y Kiel por su ayuda nos fuimos felices con nuestra compra
Excellent service David y Kiel excellent customer service Thank you!!!!
I rate a 10 for service advisor, he was very professional and courteous. Very attentive!