Customer Testimonials
Commination is top notch. Thanks Ford, great service!! Very helpful and knowledgeable. I would recommend
Kyle (Service Rep) was the only person I dealt with. Very friendly and very simple transaction.
Maxwell Ford’s service department is top-notch. The whole team is easy going, professional and honest. Highly recommend!
Overall, this was a great dealership experience. Everyone was very nice. Eddie helped me out. And made this experience very easy and very relatively quickly.
Great people, quick oil change Disappointed that the oil change was not put into my Ford app. For future reference.
Had my car in for service. Megan Moore did a fantastic job of keeping me informed and getting the service completed in a timely manner.
I appreciated that Stephen was very up front with me about what I wanted and the pricing. He didn't waste any of my time and the only surprises were good ones!!
My experiences at maxwell ford have been pleasant overall, from the years I have shopped with them. The service department hasn't given me any trouble and I've enjoyed their F-150 trucks. Pretty straightforward experience most of the time.
Megan did an excellent job coordinating all the things that I needed for my 15 K service!
I love Maxwell Ford they always treat me like I’m special! I make a point of going in for my oil change and they are a great deal on this service!!! I’m looking at a new car too!!! They are the best place to buy a Ford car or truck!
Jonathan provided excellent service. The maintenance and oil change was fast. I would recommend Maxwell Ford to others.
Eddie Sifuentes was charming and friendly; I never felt pressured or harassed, and from the initial phone call conversation, Eddie made the process of buying a car very easy and was respectful of the kind of vehicle we wanted to purchase. Thank you, Eddie. Like your style
Megan Moore my service advisor was great. Very helpful and courteous. Always keeping me up to date on progress and even helping me resolve an issue with another Ford Dealership that cared very little about customer service. Maxwell Ford has our Business for service and when we go to purchase another vehicle. I will recommend them to everyone.
Megan #2 had an on point communication. Truly appreciate the honesty and professionalism. Extra peace of mind for knowing that this location is offering warranty for their work.
Excellent! the service rep was prompt and courteous. He explained what other work needed to be done in addition to the oil change.
I walked in to have oil changed in the morning. The service advisor, Nicola Romano was there to get the service organized. He was pleasant and professional. I was out of the service department in an hour. Overall, this experience was very positive.
Had our tuck serviced here and was impressed by the great communication and excellent service.
Kyle was a great help due my repair. Kept me informed as to what was going on.
Great service and fast. Very detailed and help me understand my problem. I got a lot if help from Nicola Romano.
Not only was the service over the phone and in person impeccable (shoutout to Meagan #2 woot woot!) but they offered a ride back to my home after drop off if I needed one, fixed my car in just a few short days, gave me a comprehensive list of the major things that require repair in addition to the not so urgent recommended thangs that need attention, and gave me a grrrrrreat price on an oil change + breaks. They picked me up from home in a giant air conditioned van when my car was ready (bc I live close by) and ...
Oil change and tire rotation was done quickly and smoothly. Waiting area is comfortable and perfect for the 1 hour wait.
Great, fast service. I drive here specifically from out town for the great service for my truck.
Great service all the personnel were available for any questions. Andrew explained in detail all that was done to my vehicle.
Fast, friendly and affordable. This dealer has lower prices than any other Ford dealer in the area!
I have bought 3 trucks from Maxwell Ford and everyone there is great from sales staff to finance to service department.
excellent work as always. clean, comfortable waiting room. nice group of folks. no complaints. at all. (that's 15 words.)
Meghan did a great job handling the service on my vehicle. Would highly recommend her.
Second time buying from Maxwell and Troy and the experience was no pressure and comfortable. All went smoothly and timely. I would highly recommend Maxwell Ford and Troy.
Excellent customer service, and helpful customer representative. Wait time can be improved. Thank you Shaff Sheikh.
We purchased a used truck for my teenage son and had an extremely easy sales process at Maxwell. Eddie, our sales person was amazing and very convenient to do business with. Super responsive, extremely professional, and knowledgeable of the vehicles and the resale value I would definitely purchase another vehicle from them.
Dillon did a awesome job helping me get back on the road easy to work with great customer service
Always excellent service. The service advisors are always courteous and efficient. I highly recommend this dealership.
Had the pleasure to work with Eddie while purchasing my car. Knowledgeable and professional, He made the experience way more enjoyable. Also Jason in accounting was awesome to work with. Very happy with my car! Would recommend Maxwell ford
First time visiting for Ford required maintenance and have to say that compared to other dealerships, Maxwell was the most professional and proficient service departments I’ve seen.
Well done, Zach. Zach had some imaginative solutions to some of my more difficult problems. Thaks so much.
Jonathan in service took great care of me . He is friendly and professional. Keep him!!
I have purchased 2 autos from this dealership. I also have used their Service Department a lot. So far, so good.
My service advisor Lynn provided the best service possible. She was also able to get me a discount on my vehicle’s maintenance.
Been going to them only for 7 years . Always very nice service and workmanship is excellent
Awesome service department. The staff is very friendly and knowledgeable. Highly recommend MAXWELL FORD. Great Job!
Lynn, my Service Writer, was professional, kind, respectful, helpful, answered all my questions and got the job done Thank you, Lynn
The service at Maxwell Ford is always good and helpful. The recommendations for additional work are always appreciated and never pushed on me. They never try to “push” anything on me, which I am grateful for and they always take time to explain everything! Thank you Maxwell Ford!
Great service from Andrew and the team. There was a small issue afterwards but they fixed it in 15 minutes same day. Good dealership and good service department
My truck was giving me an issue that I don’t know what was causing. The customer service was nice enough to go back in my history that has been worked on and he is able to pinpoint the issue. Been driving it around like it was the same as I bought it.
I would highly recommend this dealership for service repair. Great customer service from Megan 2 and vehicle service was completed in a timely manner.
From an oil change to major services, I always trust the professionals at Maxwell Ford. I can trust that the right parts are used and installed correctly!
Quick service. Great price. All staff. Wet pleasant and energetic. Looks like the employer takes good care of his staff. Great dealership.
Jackie is the best service rep of all time. She deserves a raise and bonus.
I’m pleased with the service to my 2015 535D, the diesel mechanic is always detailed and thorough. I’m especially happy with service writer Jerry Ward, he is always attentive and knowledgeable and polite
Zach was as sharp as a Salt Lake City mowhawk as always. Service was done quick and right
Service department: Barry was wonderful to work with. He made the process of getting my car serviced easy and enjoyable.
Troy and Diego are nothing less of AMAZING. I had just recently moved to Texas from Georgia looking for a car and someone referred me to Maxwell Ford. When I tell you that my entire experience was phenomenal, believe me because Troy and Diego made it happen. So if you need a car go to Maxwell Ford on I-35 because Troy and Diego will most definitely make some things happen for you and you WILL walk out of there with a car.
Megan Moore, Thank you once again for your great service and excellent communication! Rey P
Troy took great care of us. 100% would buy from Maxwell Ford again in the future!
Very friendly and quick responses to any questions. Very organized financial department that was very informative. Mr. Sifuentes was very knowledgeable and helpful.
It was really fast and easy. The service was really good. I was in good hands.
I just love Maxwell ford , great service and sales experience Jackie in service is outstanding
Meagan provided excellent customer service, was prompt, and knowledgeable. I highly recommend her and this dealership.
Needed my 30,000 mile maintenance and they were able to fit me in a short notice. All was good.
Great experience. Very helpful crew. So glad I was able to make an appointment and could drop off my vehicle for service
Excellent service, fast and efficient! I like the facilities and I feel confident in the service provided by Ford.
Good service today, used coupons , in and out in a timely manner Service advisor was helpful
David O was great, easy to work with and go me into the truck I was looking for.
Pleasant service workers and work done in stated time ; also checked vehicle for any other needs
Outstanding sales team, great costumer service and follow up after the sale. I have purchased many vehicles over my lifetime but this has by far been the best experience.
Rocky in the service department was AMAZING! Super fast, and very friendly! Would definitely go back again!
I have been coming to Maxwell Ford for many years, and I will continue to take my business there. From sales to service, they take care of my vehicles, and if I have a problem, they make it right. I have never left there unless I'm happy, that is why they are my dealer for life.
Very fast and efficient. They got me in and out quickly and even sent me a video of the checkup they did on my vehicle. It was a very good experience!
Everyone was friendly and accommodating, and helped us get a great deal! Would highly recommend for buying a used vehicle.
Matthew Maurer was an exceptional salesman. He answered all my questions and gave me such peace during my first new car buying experience and I couldn’t be more grateful! And Zach Larson was an amazing leader in the process. Thank you Maxwell! I’m never going anywhere else.
I had a fantastic salesman, Eric Beaumont. He was great through the whole process and made going to the dealership 100 times better. He is an excellent salesman and person!
The best Ford Service Dept in the Austin area! They’re always quick to greet me, courteous, and very knowledgeable! Megan #2 is absolutely the best!
Literally probably the easiest and quickest vehicle purchase in my 40+ year driving career. Eddie Sifuentes was my sales associate, and he made the experience a stressless level I never would have thought possible at a dealership. I’ll return without hesitation for my next vehicle purchase.
Friendly, fast, experienced, and professional service every time! The product and timeliness quality is well expected.
Very Friendly and wait times quick. When it came time to get vehicle the service person took me to my vehicle and thanked me for coming to Ford service.
The staff at Maxwell Ford are very accommodating and charismatic! Serhiy does everything in his power to make sure the auto shopping process is easy to understand. At Maxwell Ford, you can expect efficiency, a positive environment, and comfort in knowing you are being well taken care of.
This dealer has always shown me a great deal of courtesy. I have bought several cars at this location.
The service writer was prompt and knowledgeable. She met me as soon as I arrived and there was no waiting.
Megan Moor always goes above and beyond to take care of me when I get my truck serviced. Anytime I go she always makes sure I’m in and out fast and her communication is top notch.
Love my truck! Diamond in the rough! Glad I could do most of the work online, as I work out of state. Negatives: truck advertised as a 2008…it’s a 2007 according to actual manufacturer tag; was told to delete my truck…doesn’t even have DEF; made appt for 0900 to sign papers and pay my down payment but wasn’t taken back until 0945…after I told them I had to be out of there by 0945, days in advance, because I had other appointments; finance was fast but at same time they didn’t go over my papers with me so ...
Megan #2 was awesome , great communication and very helpful. Was great getting transport back to pick up car
Always nice and friendly, and they keep you informed about your vehicle needs and services progress.
Nico was incredible and ensured that my scheduled maintenance was covered under my service plan. He got my truck in and out in about an hour.
They were very nice and took care of me right a way again thank for takeing care of my truck and well send person to you guys again thank you guys Amen good job guys
Shaff provided great service. Very personable and knowledgeable about different service options. Very happy with my visit.
My favorite part is the maintenance provided by Jackie Wiora. She is the service G.O.A.T!
Worked with Eddie Sifuentes. Easiest vehicle purchase I’ve ever done. Would recommend Maxwell to anyone looking to purchase.
Mike was very helpful and had answers to all me inquiries. I never felt ignored
I made an appointment and they completed the oil change, tire rotation, and alignment in 1 1/2 hrs., did good.
Massive thanks to @bmwmidtown for delivering the smoothest car buying experience! A special shoutout to Kyle and Ali—your dedication to putting the client first made all the difference. 3 week update: I’ve had my 2024 BMW M240i for three weeks now, and I couldn’t be happier with my purchase! Right off the bat, the sleek design and aggressive stance caught my eye, but driving it has been a completely different experience—pure joy! The performance is everything I expected from a BMW. The inline-six turbo engine is incredibly responsive, delivering impressive acceleration and a thrilling driving experience. The ...
They were fast and courtious and frienfdly and nice and polite and and and and and and
We had a great experience at Maxwell Ford. Troy was knowledgeable and helpful throughout the process.
I like the fact that you can arrive at Dealership Service dept for an oil change without an appointment.
Andrew was my service tech! He made sure to always keep me in the loop. He also had my truck delivered to me after it was done so I could have a ride back home!
It was a great experience. It didn't take to long and we were greated even before we walked in.
Troy was professional, helpful and patient. He took care of everything in a timely manner and was very easy to work with!
Great environment, great service advisors. Especially Megan and Megan. They keep you informed, even on their days off!!
(Translated by Google) Excellent service, thanks to David and Kiel for their help, we left happy with our purchase (Original) Excelente servicio , gracias a David y Kiel por su ayuda nos fuimos felices con nuestra compra
Excellent service David y Kiel excellent customer service Thank you!!!!
I rate a 10 for service advisor, he was very professional and courteous. Very attentive!