John in service was extremely helpful
They were fast and helpful since they pointed out a few other items I need to fix before long. Also while I was there getting my oil changed I was able to book an appointment for another repair.
Amazing service, Serhiy Vasylkov , sales professional he was very friendly and professional, respectful person. He explained all options and different ways to prosses a diferent financial ways to have what I was looking for. Highly recommend this place. He looked for the most convenient and affordable option for me.
Maxwell Ford got the job done in a timely manner and their associates were very professional and helpful with my situation. I got the vehicle back exactly when they said I would, and I am more than happy with the results!
Service was quick and easy, and John Sullivan was awesome to work with. I dropped my pickup off, went to breakfast and it was done before I got back.
This alway been my go to place for any big or small issues I have with both my BMW. My service manager always go beyond to what makes my experience the best. I went on a trip so he kept my car for extra few days and had it fully charged when I was back! They are very honest with what is covered or not! Something I thought I had to pay but BMW covered it, they took care of it! The courtesy drive is what makes it easy for me to drop off and pick up my car without ...
Speedy, convenient, great service!!!
Serhiy took his time and hooked me up with an awesome deal on an F150. Patient and helpful for a first time truck buyer.
Rocky made sure I had all the information I needed and helped me set up my ford pass! Sending my whole household to him moving forward!
I have purchased four trucks from Maxwell and the follow up service with Jackie W. has always been fantastic!!! I will continue to have my vehicle serviced at this Location.
John Sullivan was amazing , I highly recommend John and Maxwell ford to everyone in Austin ! Keep up the great work, I will definitely be back for future service
Second car I buy at Maxwell Ford and had a great experience. I want to thank Sandra Castro, she made the sales process very easy and quick. I definitely recommend her at this dealership.
I have bought cars at Maxwell Ford and have had a great experience. I want to thank Sandra Castro, who helped me with the sales process and was fantastic!! I will definitely recommend her at Maxwell Ford.
They worked me in and I had a deal done and signed in 2hrs easiest car I’ve ever bought. Troy and Nick are champs
James fast tracked my Bronco safety recall check and I was out in an hour! No repairs needed. Thank you! Great experience in a very busy setting.
The service advisor John Evans is probably the best I have ever had the experience of working with. They always get what I need done quick and efficiently!
Great service and quick turnaround time.
The service was excellent especialy from José
I would give them more than 5 stars if I can 👍.
The service department is always very professional and helpful and getting the job done very quickly. Jackie Wiora had me in and out, less than 45 minutes as she had promised, keep up the good work Jackie
Very good experience checking in like the service writer. Found tires I liked. Set service up. I do feel Maxwell Ford should allow the use of more than one coupon, or special at a time. Purchased 4 tires for price of 3, so couldn’t use the blended oil change coupon! Coffee machine in the waiting room is nice, could use some cell phone charging stations would be nice. Overall good experience. Paid for road hazard insurance on tires but paperwork wasn’t available, had to be emailed to me. I had to call 3 times the following week to get that done. ...
Very informative with my questions on my next set of tires I will be buying from this dealership. Wet helpful with the issues I have been having with my radio. The oil change was very fast. I didn’t wait long at all!
Visité el concesionario pues le tocaba mantenimiento a mi auto. Y la verdad, quedé impresionada con el profesionalismo, amabilidad y rapidez del servicio. Estuve esperando menos tiempo de estimado.
Great & helpful staff! This was my first time coming to a different Ford location since I moved to Austin and they did not disappoint! Ray Luna helped me in the service department with my oil change and he was just great and answered all my questions and had me in & out with no confusion or stress!
This was my first time coming to this dealership since I moved to Austin and they did not disappoint! They answered all my questions and took care of me and had me in and out and happy with my experience.
Fernando was very patient with me. I had lots of questions & was very indecisive about which car I wanted, I had to leave & come back at one point & he worked out an incredible deal for me on the cutest car ever! It was a great day!
Though Maxwell ford didn’t have the car I wanted But Trey Castillo did an amazing job at answering my questions.
Excellent customer service for routine maintenance & inspection. Rocky was very polite, professional and notified me with updates on time to complete job. Have used this Maxwell ford location for 4 years. Will return due to excellent customer service, nice waiting area to complete work, and complimentary coffee-snack area.
Jackie Wiora was great, upon completion she went over scheduled maintainable I needed to address. Went through them thoroughly and have a game plan. She’s a great representation of what a service advisor should be.
Took my, new to me Ford Explorer in this morning to get a second key made. (Came with only 1 fob). Jason Evans greeted me and was very polite and professional. He programmed the fob, pulled my factory door code, and checked for any recalls. I usually do all my own work, but things I can’t do. I will trust Maxwell Ford to do. I already use them for parts.
John Sullivan is a great service man to work with! Made sure my car was in good shape and kept me up-to-date on the status.
Maxwell Ford was stupendous in the quality of their work (a leaking transmission), the shortness of the time it took to do it (less than 1/2 the time quoted by the other Austin Ford dealership) and its superior customer service. This dealership really has its act together. Best of all were my interactions with Ashley Parkhurst with backup by John Sullivan. They were prompt, professional, pleasant and thorough. The dealership itself was spotless. Bravo, Maxwell Ford!
Ben Beasley was absolutely amazing. He made me feel like family. Will recommend Maxwell ford to all my family and friends.
Richard Miller was very knowledgeable ,friendly and super helpful.
Richard was very helpful throughout the entire process. The entire staff was very friendly and they have a huge selection to choose from. I love my new car and I will definitely come back in the future.
John Sullivan went above and beyond with the service of my truck. I will certainly ask for him next time I need my truck serviced.
So quick and easy. Friendly service guy, Robert. Only took about 30 min. I definitely recommend for an oil change.
I scheduled an early morning appointment. I had everything I needed done in a little over an hour. Rob my service person was very kind. I have to use a walker. He got it out and put it back in when I was done. Extra act of kindness is appreciated. All services were explained. Waiting room was very clean and the coffe was very good. 😉
After having a bad experience at another dealership, I came to Maxwell Ford and had a great experience. Sergey was a great salesperson, very knowledgeable and made us feel very comfortable. If you need anything he’s definitely your person, he cares about what you want and makes sure you’re happy, with what ever decision you make. I really wasn’t going to make the drive to Austin but I’m so happy I did. Never once did I feel any pressure to do anything and they gave me a better rate than my own bank!!! Other dealerships could ...
The best experience I've ever had buying a vehicle with sales man Jose de los santos. would recommend it to anybody.
Sergey V. at Maxwell Ford helped us out a great amount. Everything was smooth without any pressure to buy from ordering the vehicle to the financing and the best part was the amount of transparency that came with the entire process. To be honest we were hesitant at first (bad sales experience with other places) but we laid out what we needed financially and he worked very diligently and got us a deal that put our mind at ease. He is a genuine sales rep and gave us a great experience overall and we would definitely look to purchase another ...
I brought in my 2013 Ford F-150 XLT for service and they reprogrammed my truck..after driving it for a while it reset and works much better now..I am overall impressed and very pleased with the service department at Maxwell Ford and would recommend anyone with a Ford to take it there or any of there other locations with service. Big shout-out to the service representatives and technicians there I can as in and out of there in a little over 3 hours as they were very busy. Thanks alot guys y'all are exceptional awesome and professional!
The service was fast and the people were very friendly.
Worked with Alex on picking up a new Ranger. Experience was pleasant, I was well taken care of and not hassled/pressured through the process. I appreciate the work they did for me and would happily recommend them to anyone else looking at buying a new car.
So much better than Leif. Cheaper price, very good communication and free shuttle service while your vehicle is serviced
Ford Edge Titanium 20,000 mile service completed in less than 1 hour. Service representative greeted me promptly! Very cordial as well as informative as to what was included in the 20,000 mile service. Comfortable waiting area with fresh coffee & drinks, TV's with controllers and spacious area. The padded chairs were outstanding. I will "BE BACK"!
Thank you Sergey, for making the process smooth. We recommend going with him!
Great customer service and clean facilities... they are transparent regarding the service/parts cost (no shady business). My advisor John Sullivan was professional and helped me to sort the needs of my vehicle patiently.
Got me new Bronco and it was well worth the wait. Thanks to Nick Pohl and the Maxwell ford team for a great experience. He was very knowledgeable about the Bronco and answered all my questions. Go see Nick Pohl and Maxwell Ford!!!
Nick was fantastic! Easy to talk too and super helpful! Would definitely buy from him again!
Great service. Friendly staff.
I ordered my Bronco over 2 years ago, and it finally came in. Nicolas Puholes was my sales rep and had everything ready to go for me. He even got me 2 of the most delicious tacos ever. He went above and beyond, and showed me all the details about my new Bronco. Go see Nicolas Puholes in sales!
Great experience. Not a quick place to get your cars fixed but it’s always fixed right.
Jackie is amazing! She took care of me as usual. Always positive, friendly and very helpful. When I need to get my vehicle serviced, I ask for Jackie! She ask what I need and makes recommendations for other services needed based on prior history. She also asked about my Ford pass account and saved me over half the cost for service.
Excellent service and timely
Frankie was awesome to work with in the service department. Went in for an oil change, recall and warranty repair. Work was done as expected and fast check in and out!
Quick, inexpensive and professional service!
Sergey was one of the most helpful person I’ve dealt with when buying a vehicle. The overview from top to bottom was on point! Vehicle specs, test drive and down to the numbers! Very helpful and was glad to close on a deal with him. Will definitely buy from again!
Working with Blake was great. Very knowledgeable and friendly. Relaxed atmosphere and would recommend him. Very happy with the process and purchase of my new vehicle.
Really quick in and out service. Really affordable too.
Overall, great experience, friendly staff, but they seem to be understaffed. The wait times on recall repairs is a week+. It’s hard to fault them for this in this tight hiring market.
(Translated by Google) Jose De Los Santos was very attentive in the service he gave us and very friendly. Your work in guiding us towards our purchase of a 2020 F-150 was a good experience. Thank you! (Original) Jose De Los Santos fue muy atento en el servicio que nos dio y muy amable. Su trabo en guiarnos hacia nuestra compra de una F-150 2020 fue una experiencia buena. Thank you!
Great experience, great customer service for all your needs . Rudy V went above and beyond, go see Rudy. Thanks a lot I will be buying more cars from here
Great experience at Maxwell ford! Go see Rudy he will take care of you!
Fast, Professional service. I have been completely satisfied thus far.
Eric Lindquist was extremely professional and made my truck buying experience seamless and simple!
Really conviently located for me. Professional, knowledgable answered all my question was on and out and 100% satisfied with service.
This purchase from Eddie Sifuentes was so smooth. Communication was excellent. Paperwork was a breeze. Highly recommend this dealership (Maxwell Ford-Austin, Tx) AND Eddie.
I love Maxwell Ford Service department. Special mention to John Sullivan. He has taken care of me since I first purchase my f150. I would venture it’s the best running truck on the road and it’s. 2016. Thr quality of service and trust in the team is why we continue to buy Fords.
The service members that work there are truly awesome thank you John Evans for your help and I will surely come back to see you thank you Ford for your staff
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